Proficient in web development technologies including CSS, HTML, JavaScript, React, and Tailwind.
Proficient in programming languages including ASP.NET MVC, C#, JavaScript, .NET, Python, and Rust.
Experienced in database technologies including MariaDB, MongoDB, SQLite, and T-SQL.
Experienced with Microsoft Office 365 including Excel, Outlook, PowerPoint, and Word.
Strong communication skills in providing clear and concise explanations to clients.
Meticulous attention to detail in all areas, including but not limited to technical support and programming.
Education
Niagara College
Ontario College Advanced Diploma, Computer Programming and Analysis Co-Op
President’s Honor Roll – Fall 2022, Winter 2023, Fall 2023, and Winter 2024 Terms.
Programming experience strengthened through many in-class projects and exams.
Experience
ITS & Library Help Desk Agent - Contract
Sep. 2023 - Present
Niagara College
Provide technical support and troubleshooting for a variety of hardware and software issues, including operating system errors, virus infections, and network connectivity.
Provide remote technical support to clients, troubleshooting issues via phone or remote access software.
Provide excellent customer service by greeting clients and addressing inquiries and concerns in a timely and professional manner.
Computer & Audio-Visual Technician - Contract
Apr. 2023 - Sep. 2023
Niagara College
Installed, configured, and maintained computer systems according to company standards.
Delivered prompt technical assistance and resolution for service calls, ensuring swift resolution to various hardware and software issues.
Executed Windows installations and conducted updates in adherence to established policies and procedures, ensuring system integrity and compliance.
Installed and configured overhead projectors and document cameras, ensuring correct operation and optimal performance.
Performed comprehensive office setups for hardware, including computers, laptops, phones, and docking stations, ensuring functionality and user readiness.